Returns & Shipping

Return Period

Online purchases may be returned within 14 days from the delivery date for a full refund or exchange.

Condition of Returnable Items

• Items must be in their original, unworn condition with security tags intact.
• Please include the original packaging, authenticity and warranty cards, and any informational booklets.

Refund Process

• Refunds are issued in the original form of payment, using the customer information provided at the time of purchase.
• Once your return is received, inspected, and approved, your refund is processed promptly and you are notified.

How to Return an Item

1. 01Contact our customer service at info@monacogroup.ca to request a Return Authorization (RA) number. Include your order number or proof of purchase.
2. 02You cannot return an item without an RA number.
3. 03Once authorized, use the RA number and return shipping label we provide to schedule a pickup or drop off at your nearest courier location.
4. 04You remain responsible for the package until it is received by us. Once processed, we initiate your refund or exchange.

Returns at a Boutique

Items purchased online can be exchanged at La Maison Monaco's physical boutiques, but no refunds are issued at the store level.

Exclusions & Final Sale Items

• Items that are final sale, discounted, worn, altered (for example resized watches or custom jewellery), or missing tags are not eligible for return or exchange.
• Custom or special-order items, gift cards, and personalized pieces are also final sale.

Damaged or Defective Items

If your item arrives damaged or defective, please email us immediately at info@monacogroup.ca to arrange an exchange for the same item or a refund.

Non-Returnable Items

Special orders, altered pieces (including ring and watch sizing), custom design pieces, and gift cards are not eligible for return or exchange. In addition, any items that have been worn, have had their security tags removed or tampered with, are discounted, or are marked as final sale, cannot be returned or exchanged.

Return Period

Items purchased in-store may be returned within 10 days from the date of purchase. Returns are accepted for exchange or in-store credit only.

Condition Requirements

To be eligible, merchandise must:

• Be in its original and unworn condition.
• Include the original packaging, gift box, warranty card, and any included booklets.

Exclusions

The following items cannot be returned or exchanged: discounted or sale items, special orders, custom-designed pieces, or altered items (including ring or watch sizing). In addition, any piece that has been worn or altered in any way is not eligible for return or exchange.

Store Credit Only

Approved returns are issued as in-store credit. No refunds are provided for in-store purchases.

Gift Certificates

Gift certificates are not redeemable for cash and may be used for purchase only.

Free Shipping

Shipping is free on orders over $500, Canada-wide. Your order is tracked in real time, with a signature required on delivery.

Processing Time

In-stock orders are typically processed within 1 to 2 business days. Delivery times vary depending on the shipping method and destination.

Shipping Address

Once an order has been placed, changes to the shipping address may not be possible. Please review your order carefully before completing checkout.

Available to Order

"Available to Order" means the piece is not currently in our boutiques, but we can source it for you directly from the maison. Because timing depends on where the piece is, a Canadian distributor can be quick, while limited or Switzerland-sourced references take longer, we do not quote a fixed shipping window. Instead, a La Maison Monaco specialist confirms your exact delivery date with you within one business day of your order, before anything ships.