Frequently Asked Questions

While we strive to offer an extensive selection of luxury watches from renowned brands, we may be able to accommodate custom orders for certain models or designs. Please contact us to discuss your preferences, and we'll do our best to assist you.

It's generally recommended to service a mechanical watch every 3 to 5 years to ensure optimal performance and longevity. Regular servicing helps prevent issues and keeps your timepiece running smoothly for years to come.

When investing in a luxury watch, it's important to consider factors such as the brand reputation, movement type (e.g., automatic, quartz), materials used (e.g., stainless steel, precious metals), features and complications, and overall design aesthetic. Additionally, think about your personal style, lifestyle, and intended use for the watch to ensure it aligns with your preferences and needs.

A chronograph is a watch with additional stopwatch functionality, allowing users to measure elapsed time intervals. It typically features sub-dials and pusher buttons for controlling the stopwatch function. A diver's watch is specifically designed for underwater use and must meet certain ISO standards for water resistance and durability, often including a unidirectional rotating bezel and luminescent markers.

Yes, all jewellery items sold by La Maison Monaco are guaranteed to be authentic and of the highest quality.

Yes, La Maison Monaco provides customization services for select luxury jewellery items.

Yes, we understand that finding the perfect fit for your ring is important. That's why we offer resizing services to ensure your ring fits comfortably and securely. Contact us to schedule an appointment for resizing and discuss your specific requirements.

Regularly clean your jewellery with a soft cloth, avoid harsh chemicals, store it in a cool, dry place, and have it professionally inspected periodically for maintenance.

Absolutely! At La Maison Monaco, we take pride in offering expert repair services for both watches and jewellery. Whether your timepiece needs a routine maintenance check or your favorite piece of jewellery requires restoration, our skilled artisans are here to help.

Yes, we do! Keep your jewellery sparkling like new with our professional cleaning services. Our experienced jewelers will carefully clean and polish your pieces to restore their brilliance and shine.

Certainly! Our skilled craftsmen can replace the shank of your ring with precision and care to ensure its durability and integrity.

Typically, watch batteries should be replaced every 1 to 2 years, depending on the type of watch and usage. Our skilled technicians can assist you with prompt and reliable battery replacement services.

Yes, absolutely! If you purchased an e-gift card in-store, you can still use it for online purchases. Simply reach out to our customer service team with the details of your e-gift card, and we'll provide you with a code that you can apply during checkout.

Yes, you can use up to two e-gift cards per transaction. Simply enter the gift card codes during checkout to apply them to your order.

Our gift cards do not expire, providing you with the flexibility to use them whenever you're ready to shop for your favorite items.

You can easily check the balance of your gift card by visiting our website and entering the code of your card in the designated field.

While creating an account is not required, we recommend doing so to streamline the checkout process and access order history and tracking information.

We accept various payment methods, including major credit cards, financing through Flexiti, and e-gift cards. You can select your preferred payment option during checkout.

Once an order is placed, it is processed promptly to ensure timely delivery. Therefore, modifications or cancellations may not be possible.

Once your order has been processed and shipped, you will receive a confirmation email containing tracking information.

Online purchases can be returned within 14 days from the delivery date for a full refund or exchange.

If the exchanged item's value is lower, you will receive a gift card for the difference applicable to future purchases at any Monaco Group store.

Returned merchandise must be in its original condition, not damaged, worn, altered, engraved, or special-ordered.

Restocking fees may be applied for specially ordered items and can be up to 15% of the original item price.

We offer standard shipping options for orders within our shipping regions.

If you haven't received your order within the expected delivery time, please contact our customer service team for assistance. We will work to resolve any issues and provide updates on the status of your order.

Once the order has been placed, changes to the shipping address may not be possible. Please review your order carefully before completing the checkout process.

Orders are typically processed within 1-2 business days, and shipping times vary depending on the selected shipping method and destination.

"Available to Order" means the piece isn't currently in our boutiques, but we can source it for you directly from the maison. Because timing depends on where the piece is - a Canadian distributor can be quick, while limited or Switzerland-sourced references take longer - we don't quote a fixed shipping window. Instead, a La Maison Monaco specialist confirms your exact delivery date with you within one business day of your order, before anything ships.

Yes, all watches and jewellery purchased from La Maison Monaco have a manufacturer's warranty, ensuring your peace of mind.

The warranty period varies depending on the type of product and the manufacturer's warranty policy. Please refer to the specific product page or contact our customer service team for warranty details.

The warranty covers manufacturing defects and workmanship issues, including movement malfunctions, loose gemstones, and faulty clasps. However, the warranty does not cover damage resulting from normal wear and tear, misuse, neglect, accidents, or unauthorized repairs.

Warranty service is typically provided free of charge for manufacturing defects covered under the warranty. However, shipping and handling fees may apply for sending the item for repair or replacement.