Frequently ASKED
QUESTIONs
How can we help you?
Help Categories
Watches
Jewelry
Services
Gift Cards
Placing order
Return & Exchange
Shipping
Warranty
WATCHES
Can I request a custom order for a specific watch model or design?
While we strive to offer an extensive selection of luxury watches from renowned brands, we may be able to accommodate custom orders for certain models or designs. Please contact us to discuss your preferences, and we'll do our best to assist you.
How often should I service my mechanical watch?
It's generally recommended to service a mechanical watch every 3 to 5 years to ensure optimal performance and longevity. Regular servicing helps prevent issues and keeps your timepiece running smoothly for years to come.
What should I consider when purchasing a luxury watch?
When investing in a luxury watch, it's important to consider factors such as the brand reputation, movement type (e.g., automatic, quartz), materials used (e.g., stainless steel, precious metals), features and complications, and overall design aesthetic. Additionally, think about your personal style, lifestyle, and intended use for the watch to ensure it aligns with your preferences and needs. Our knowledgeable staff is here to guide you through the selection process and help you find the perfect timepiece.
What is the difference between a chronograph and a diver's watch?
A chronograph is a watch with additional stopwatch functionality, allowing users to measure elapsed time intervals. It typically features sub-dials and pusher buttons for controlling the stopwatch function. On the other hand, a diver's watch is specifically designed for underwater use and must meet certain ISO standards for water resistance and durability. It often includes features such as a unidirectional rotating bezel for tracking dive time and luminescent markers for enhanced visibility in low-light conditions.
JEWELRY
Are the jewelry pieces at La Maison Monaco certified for authenticity and quality?
Yes, all jewelry items sold by La Maison Monaco are guaranteed to be authentic and of the highest quality.
Does La Maison Monaco offer customization options for their luxury jewelry items?
Yes, La Maison Monaco provides customization services for select luxury jewelry items.
Do you offer resizing services for rings?
Yes, we understand that finding the perfect fit for your ring is important. That's why we offer resizing services to ensure your ring fits comfortably and securely. Contact us to schedule an appointment for resizing and discuss your specific requirements.
What is the best way to care for and maintain my luxury jewelry piece?
Regularly clean your jewelry with a soft cloth, avoid harsh chemicals, store it in a cool, dry place, and have it professionally inspected periodically for maintenance.
SERVICES
Do you offer repair services for watches and jewelry?
Absolutely! At La Maison Monaco, we take pride in offering expert repair services for both watches and jewelry. Whether your timepiece needs a routine maintenance check or your favorite piece of jewelry requires restoration, our skilled artisans are here to help. Contact us to schedule an appointment or learn more about our repair services.
Do you offer jewelry cleaning services?
Yes, we do! Keep your jewelry sparkling like new with our professional cleaning services. Our experienced jewelers will carefully clean and polish your pieces to restore their brilliance and shine. Contact us to schedule a cleaning appointment and ensure your jewelry always looks its best.
Can you replace the shank of my ring if it’s damaged?
Certainly! Our skilled craftsmen can replace the shank of your ring with precision and care to ensure its durability and integrity.
How often should I replace the battery in my watch?
Typically, watch batteries should be replaced every 1 to 2 years, depending on the type of watch and usage. Our skilled technicians can assist you with prompt and reliable battery replacement services.
GIFT CARDS
Can I use an e-gift card for online purchases if I originally purchased it in-store?
Yes, absolutely! If you purchased an e-gift card in-store, you can still use it for online purchases. Simply reach out to our customer service team with the details of your e-gift card, and we'll provide you with a code that you can apply during checkout on our website.
Can I use multiple gift cards for a single purchase at La Maison Monaco?
Yes, you can use up to two e-gift cards per transaction to purchase. Simply enter the gift card codes during checkout to apply them to your order.
Is there an expiration date for e-gift cards purchased from La Maison Monaco?
Our gift cards do not expire, providing you with the flexibility to use them whenever you’re ready to shop for your favorite items.
How do I check the balance of my e-gift card?
You can easily check the balance of your gift card by visiting our website and entering the code of your card and PIN in the designed field.
PLACING ORDER
Do I need to create an account to place an order?
While creating an account is not required, we recommend doing so to streamline the checkout process and access order history and tracking information.
What Payment methods are accepted for online orders?
We accept various payment methods, including major credit cards, PayPal, and e-gift cards. You can select your preferred payment option during checkout.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is processed promptly to ensure timely delivery. Therefore, modifications or cancellations may not be possible.
Can I track the status of my order?
Once your order has been processed and shipped, you will receive a confirmation email containing tracking information.
RETURN & EXCHANGE
What is the return period for online purchases at La Maison Monaco?
Online purchases can be returned within 30 days from the delivery date for an in-store credit or exchange.
What happens if the value of the exchanged item is lower than the original purchase?
If the exchanged item’s value is lower, you will receive a gift card for the difference applicable to future purchases at any Monaco Group store.
What are the conditions for returning merchandise?
Returned merchandise must be in its original condition, not damaged, worn, altered, engraved, or special-ordered.
Are there any restocking fees for returned items?
Restocking fees may be applied for specially ordered items and can be up to 15% of the original item price.
SHIPPING
What shipping methods are available for orders from La Maison Monaco?
We offer standard shipping options for orders within our shipping regions.
What should I do if I haven’t received my order within the expected delivery time?
If you haven’t received your order within the expected delivery time, please contact our customer service team for assistance. We will work to resolve any issues and provide updates on the status of your order.
Can I change the shipping address after placing my order?
Once the order has been placed, changes to the shipping address may not be possible. Please review your order carefully before completing the checkout process to ensure accurate information.
How long does it take for orders to be processed and shipped?
Orders are typically processed within 1-2 business days, and shipping times vary depending on the selected shipping method and destination.
WARRANTY
Do your products come with a warranty?
Yes, all watches and jewelery purchased from La Maison Monaco have a manufacturer's warranty, ensuring your peace of mind.
How long is the warranty period for products?
The warranty period varies depending on the type of product and the manufacturer’s warranty policy. Please refer to the specific product page or contact our customer service team for warranty details.
What is covered under the warranty?
The warranty covers manufacturing defects and workmanship issues, including but not limited to movement malfunctions, loose gemstones, and faulty clasps. However, the warranty does not cover damage resulting from normal wear and tear, misuse, neglect, accidents, or unauthorized repairs.
Are there any fees associated with warranty service?
Warranty service is typically provided free of charge for manufacturing defects and workmanship issues covered under the warranty. However, shipping and handling fees may apply for sending the item for repair or replacement.
